SYS-DAT artificial intelligence solutions accelerate digital transformation in the enterprise
Virtual assistants who, after gaining experience, propose operational scenarios in everyday life through Artificial Intelligence
SYS-DAT’s A.I. applications enable companies to foster growth, save time and improve the customer experience, but most importantly, through learning from data and analyzing information, they enable them to innovate processes, evolve the business organization and develop new business models.
The main A.I. solutions offered by SYS-DAT are grouped into four areas:
- Virtual Assistant and Chatbot, first level of customer support, through Customer Care.
- Recommendation System, to target customer preferences and choices based on previously collected information and preferences.
- Image Processing, analysis of images or videos for recognition of people, animals and things.
- Intelligent Data Processing, analysis of significant amounts of data, even in real time, to extract insights, trends and monitor the smooth operation of processes.
Below are some concrete examples of use:
Point-of-sale market, fairs and aggregation points in general benefit from capabilities related to “Image Processing” to define and analyze heat maps and movement of people and objects.
A particular application of object recognition makes it possible to improve quality control services rather than damage assessment procedures for insurance companies.
The world of commerce, both physical and digital, derives enormous benefits related to the Recommendation System of products for buyers or end customers, for example, through timely sales forecasting for budgeting or product replenishment.
“Intelligent data processing,” used in the world of manufacturing, allows, through predictive maintenance solutions, to anticipate possible downtime, avoiding a negative impact on profitability and service quality. The same principle, applied to the world of banking and finance, is useful in fraud prevention.
In summary, implementing A.I. in individual business processes allows the knowledge gained from one process to be reused to refine another.
SYS-DAT Solutions that first learn and then teach
“Solutions that first learn and then teach, virtual assistants who after gaining experience propose operational scenarios in everyday life.
Increasingly intelligent directions: past business data produce accurate and functional information to guide choices to be made in the immediate future,” says Matteo Neuroni, CEO of SYS-DAT Group. “Systems evolve in experience and intelligence as they are used. In this way, the sum of experience gained while using our software is capitalized and incorporated as core intelligence to be brought to bear. In a nutshell: our solutions have evolved from being feature-rich to being rich in experiential intelligence.”
Companies leveraging smart solutions, fit into the broader Digital Transformation scenario to address market needs in an increasingly competitive manner.
But what does it really mean to undertake a Digital Transformation process for a company? Emanuele Angelidis, Vice Chairman of SYS-DAT Group, says, “A true digital transformation project involves overhauling business processes and models. Digitization is not limited to the implementation of technological services and systems, but extends to a profound change in organizational activities and processes, skills and business models.
The Digital Transformation market will continue to grow in the coming years at an annual rate of more than 15 percent, and with an expected value to 2025 of more than $3 trillion. We want to be an active part of the transformation that has already pointed in a definite direction, so continuing to invest in innovative solutions and technologies that help companies compete in tomorrow’s market is an integral part of our growth strategy.” …
A.I. SYS-DAT: to prepare for the complexity of markets
Source: excerpt from Il Sole 24 Ore, Thursday, Dec. 29, 2022 edition, pp. 17
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