Special Projects
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Special Projects

BTW Informatica is the Partner for complex and non-standard projects. If you are looking for a Partner who can implement projects tailored to your type of business, our team is ready to analyze with you your context, make project proposals, and put in place the technology solution that brings the greatest benefits to your business.

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BTW Informatica has created various ad hoc software for specific business realities, including the policy and claims management portal and after-sales management software

The policy and claims management software was created for an insurance broker operating in the field of auto insurance and an outsourced provider of claims handling and settlement services on behalf of the companies it works for.

The web-based, multitenant portal enables the management in a single repository of policies and claims from different legal entities under one ownership, but representing separate sales channels. The solution enables policy acquisition from the sales network, commission management and claims management from opening to settlement.

The solution is dynamic and configurable: from the basic software, the customer can easily add different products and services, without having to make software changes, but only by appropriately configuring the system.

The after-sales management software was created for a leading multi-brand after-sales service client operating in Italy on behalf of the world’s largest manufacturers of smartphones, PCs, tablet laptops, and consoles. Our client’s need was for the implementation of a system that would take into account the complexities of their business and allow full collaboration between different business departments.

The system we have implemented now allows us to keep track from entry into the company to the return to the repair applicant of all activities performed on each product. The different nature of the assets and consequently of the stages of their processing required the creation of a highly flexible and easily configurable system.

The software also enables tracking of goods under repair within the production site as well as from outside suppliers, reservation of spare parts in stock, generation of quotations and bundling of shipments if tied to territorial collection centers.

The solution is integrated with logistics and payment systems, allowing the end customer to be able to approve (even partially) quotes, pay for them electronically, and track the repair and shipment of their product directly on our customer’s website.

The system, implemented in 2013, to date has handled more than 4 million repairs divided into more than 200 different product lines.

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