The technical assistance software: simplifies signatures, invoices and interventions
eAssistance is the ARCA Evolution-based ERP software designed to meet the specific needs of companies operating in the technical support sector, both at customer sites and remotely. With eAssistance we offer a complete solution from call management to billing, revolutionizing the way companies manage their technical support.
Dealer of
What you can do
eAssistance offers mobile versatility through use on PCs, tablets and Android smartphones, simplifying the management of clients, interventions and digital signatures. Advanced profiling enables detailed management of locations and facilities through geolocation, providing a comprehensive view of activities.
Streamlines the management of interventions, monitoring time, costs and resources, with the ability to send quick reports to customers. Each customer is associated with one or more service contracts on individual matrices or plants.
The opening of the ticket, with technical intervention and drafting of the intervention form, is followed by eventual billing according to the type of contract, speeding up billing time and avoiding errors. It is also possible to consult the complete history of past activities for more efficient future planning.
Benefits
- Increased operational efficiency
- More mobility and flexibility
- Improved communication and coordination
- Facilitated access to historical information
- Automation of repetitive tasks
- Integrated expenditure management