HiLINE HD - et.ics

The most comprehensive CMMS for managing routine, extraordinary and preventive maintenance, reducing downtime and operating costs.

Fast ticket capture

Easy and immediate intervention request opening. HiLINE HD provides ticket management via telephone, e-mail, dedicated customer area and QR code.

Innovative maintenance management

HiLINE CMMS enables innovative and highly intuitive management of scheduled and preventive maintenance applicable even on plants with large amounts of equipment

The CMMS for comprehensive maintenance management

HiLINE HD is the CMMS (Computerized Maintenance Management System) designed to simplify and digitize enterprise maintenance management.
With a single platform, you can efficiently manage routine, overtime and preventive interventions, reducing downtime and optimizing resources, costs and time.

Synchronization with ERP and IT Systems

Direct link between Management Software and HiLINE HD, allowing you to keep track of all interventions, review technician activities, and invoice intervention reports directly from your company’s Management Software. To date, HiLINE HD has more than 20 connected Management software solutions .

Application (also for offline use)

Master records, interventions, maintenance: all at your fingertips (even offline) with the CRM app for Android and iOS. Compilation of intervention reports and sending reports via email, RCEE compilation and signature detection with the HiLINE HD app.

Where would you like to install HiLINE HD?

Cloud Solution

Ideal for those who don’t have a server in the company or don’t want to worry about maintenance

Fully customizable

Works via web browser

Data always available in your enterprise server

On premise solution

Ideal for those who want to keep all data in-house

Fully customizable

Works via web browser

Data always available in your enterprise server

Independent of internet connection

Connection to management software in the company

Installable on Microsoft Windows server with Microsoft SQL Server database

Integrations

3CX VoIP PBX

Through HiLINE HD , you can synchronize all your calls for the day.
In addition, you can enable the ability to call at the click of the phone number.

Microsoft Power BI

HiLINE HD passes a set of data to Microsoft Power BI, Microsoft’s Business Intelligence foradvanced data analysis.

Microsoft Exchange / Outlook

HiLINE HD allows you to synchronize contacts and tasks added to calendar on Microsoft Outlook.

Google Calendar

HiLINE HD allows you to synchronize contacts and tasks added to calendar to Google Calendar.

Google Maps

HiLINE HD allows all interventions to be visualized with a map using Google Maps.

Discover the features of HiLINE HD

Asset and Plant Management
Assistance Management
Maintenance Management
Installations and Job Orders
Client Area

Areas of application

The ready-made solutions for every industry

Kitchens and Large Facilities

HiLINE HD is the most comprehensive software dedicated to the management of scheduled and extraordinary maintenance of Cooking Centers, Kitchens and Large Plants.

Thermal Installations and Air Conditioning

With HiLINE HD software you comprehensively manage servicing and maintenance, fill out Thermal Booklets and automatically send interventions to the F-GAS portal.

Fire Protection Systems

Management of inspections, audits and tests using apps (including offline) and compilation of regulatory documentation (UNI 9994, UNI 10779, UNI 9723).

C.A.T. – Technical Assistance Center

Management of technical support requests with compilation of intervention reports. Optimized technical tour organization on Google Maps.

Electrical and Plumbing Installers and Maintainers

Management of installation jobs with compilation of hours worked by teams of operators on site.

Planning and compilation of technical intervention reports related to routine servicing and maintenance.

Facility Management

Planning and management of maintenance and service activities with the CMMS solution.

Civil and Industrial Automation

Detailed management of facilities and their components for effective control of installations and subsequent maintenance.

Asset Management

Management and monitoring of enterprise assets with state detection using IoT technology.

Preventive and predictive maintenance planning with compilation of maintenance checklists.

Biogas plants

Management of installations, extraordinary maintenance requests, and deadlines related to routine maintenance.

Management of consulting activities in the biological field with related compilations of technical intervention reports with customer and operator signature notation.

Technological Systems

Technology facilities management: detailed management of facilities, equipment and components with independent creation of data sheets.

Optimization of technical support and routine maintenance activities using an app that also works offline.

Industrial Refrigeration

Detailed management of systems, equipment and refrigerant circuits with submission of F-GAS interventions to the national portal.

Compilation of technical intervention reports with collection of customer and operator signatures even offline.

Security Systems

Management of routine and extraordinary maintenance with compilation of technical intervention reports even offline.

Ability to prepare bids with significant asset management.

Generating Sets and Cogeneration

Planning of routine and predictive maintenance by receiving statuses and alarms of plants in IoT connection.

Management of maintenance contracts and reporting to customers on activities performed by filling out technical intervention reports.

Compressed Air Systems

Planning of routine and predictive maintenance by receiving statuses and alarms of plants in IoT connection.

Reporting on activities carried out by completing technical intervention reports.

Optimization of technical support and routine maintenance activities using app that works even if offline.

Forklifts

Management of technical service requests and routine maintenance with compilation of technical intervention reports and collection of confirmation signatures using smartphone and tablet apps.

Workshop repair management.

Medical Implants and Equipment

Management of technical service requests on medical equipment with compilation of maintenance checklists and technical service reports with confirmation signatures via app running offline.

Services

Activation of the HiLINE HD CMMS “Computerized Maintenance Management System” solution, dedicated to the management of maintenance, service and resource management activities in an organization, requires the related consulting activity in order to fully meet the customer’s needs.

Analysis and Identification of Needs: Before selecting a CMMS software, it is essential to understand your specific needs, define what types of maintenance and servicing are handled, what resources will be involved (operators, equipment, facilities, vehicles, etc.), and what functionality will be critical to the work process.

On premise or in the cloud: Identification of which solution is ideal for the customer, whether connected to the company’s ERP, standalone, installed in servers located in the company, or installed on servers in the cloud. It is our job to interface with the customer and their systems engineers to assess which is the best solution to adopt.

Installation and configuration: Once the installation mode has been chosen, the installation is planned and the main configuration activity is carried out: creation of users, roles governing their access and use, import and/or synchronization of master data (customers, suppliers, prospects, items, inventories, price lists, …) from corporate ERP. This activity also includes the eventual import of customer plant/equipment census with relevant due dates for scheduled maintenance.

Integration: HiLINE HD CMMS can be integrated with enterprise ERP software, MES systems, accounting software or internal communication tools. Integration can improve efficiency and data consistency.

Employee training: We ensure that all users who will use the software are properly trained. Good training can improve adoption of the system and ensure proper and efficient use.

Monitoring and Optimization: After implementation, we monitor the use of the software and collect the necessary feedback for continuous updating of HiLINE HD. We periodically make changes, improvements, and optimizations to the system to meet ongoing customer needs.

Technical Support: Dedicated customer technical support service to be able to solve any problems or answer your questions while using HiLINE HD CMMS.

Data security: Data security is crucial, especially when dealing with sensitive information related to the organization’s maintenance and resources. We need to make sure that the solution is protected from unauthorized access, but most importantly, check for internal or cloud backups.

Updates and maintenance: HiLINE HD CMMS provides for the issuance of periodic updates and ongoing maintenance guaranteed by the update and maintenance contract.