{"id":2820,"date":"2025-04-09T10:45:59","date_gmt":"2025-04-09T08:45:59","guid":{"rendered":"https:\/\/www.sys-datgroup.com\/versya\/?page_id=2820"},"modified":"2025-04-09T10:51:19","modified_gmt":"2025-04-09T08:51:19","slug":"sla-di-assistenza","status":"publish","type":"page","link":"https:\/\/www.sys-datgroup.com\/versya\/sla-di-assistenza\/","title":{"rendered":"Sla di Assistenza"},"content":{"rendered":"\n<figure class=\"wp-block-table sla-assistenza\"><table class=\"has-fixed-layout\"><thead><tr><th rowspan=\"2\">Gravit\u00e0<\/th><th rowspan=\"2\">Stato<\/th><th colspan=\"3\">Livello di Servizio<\/th><\/tr><tr><th>Standard<\/th><th>Silver<\/th><th>Gold<\/th><\/tr><\/thead><tbody><tr><td rowspan=\"2\">Errore Bloccante Generale<\/td><td>Presa in carico<\/td><td>6 ore<\/td><td>4 ore<\/td><td>Immediata <sup>(**)<\/sup><\/td><\/tr><tr><td>Risoluzione <sup>(*)<\/sup><\/td><td>24 ore<\/td><td>16 ore<\/td><td>8 ore<\/td><\/tr><tr><td rowspan=\"2\">Errore Bloccante per Utente<\/td><td>Presa in carico<\/td><td>12 ore<\/td><td>6 ore<\/td><td>Immediata <sup>(**)<\/sup><\/td><\/tr><tr><td>Risoluzione <sup>(*)<\/sup><\/td><td>4 giorni<\/td><td>3 giorni<\/td><td>2 giorni<\/td><\/tr><tr><td rowspan=\"2\">Richiesta Assistenza<\/td><td>Presa in carico<\/td><td>24 ore<\/td><td>12 ore<\/td><td>Immediata <sup>(**)<\/sup><\/td><\/tr><tr><td>Risoluzione <sup>(*)<\/sup><\/td><td>6 giorni<\/td><td>5 giorni<\/td><td>3 giorni<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Gravit\u00e0 Stato Livello di Servizio Standard Silver Gold Errore Bloccante Generale Presa in carico 6 ore 4 ore Immediata (**) Risoluzione (*) 24 ore 16 ore 8 ore Errore Bloccante per Utente Presa in carico 12 ore 6 ore Immediata (**) Risoluzione (*) 4 giorni 3 giorni 2 giorni Richiesta Assistenza Presa in carico 24 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-2820","page","type-page","status-publish","hentry"],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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