{"id":2824,"date":"2025-04-09T10:45:59","date_gmt":"2025-04-09T08:45:59","guid":{"rendered":"https:\/\/www.sys-datgroup.com\/versya\/sla-of-assistance\/"},"modified":"2025-04-09T10:51:20","modified_gmt":"2025-04-09T08:51:20","slug":"sla-of-assistance","status":"publish","type":"page","link":"https:\/\/www.sys-datgroup.com\/versya\/en\/sla-of-assistance\/","title":{"rendered":"Sla of Assistance"},"content":{"rendered":"\n<figure class=\"wp-block-table sla-assistenza\"><table class=\"has-fixed-layout\"><thead><tr><th rowspan=\"2\">Gravity<\/th><th rowspan=\"2\">Status<\/th><th colspan=\"3\">Level of Service<\/th><\/tr><tr><th>Standard<\/th><th>Silver<\/th><th>Gold<\/th><\/tr><\/thead><tbody><tr><td rowspan=\"2\">General Blocking Error<\/td><td>Intake<\/td><td>6 hours<\/td><td>4 hours<\/td><td>Immediate <sup>(**)<\/sup><\/td><\/tr><tr><td>Resolution <sup>(*)<\/sup><\/td><td>24 hours<\/td><td>16 hours<\/td><td>8 hours<\/td><\/tr><tr><td rowspan=\"2\">Blocking Error for User<\/td><td>Intake<\/td><td>12 hours<\/td><td>6 hours<\/td><td>Immediate <sup>(**)<\/sup><\/td><\/tr><tr><td>Resolution <sup>(*)<\/sup><\/td><td>4 days<\/td><td>3 days<\/td><td>2 days<\/td><\/tr><tr><td rowspan=\"2\">Request Assistance<\/td><td>Intake<\/td><td>24 hours<\/td><td>12 hours<\/td><td>Immediate <sup>(**)<\/sup><\/td><\/tr><tr><td>Resolution <sup>(*)<\/sup><\/td><td>6 days<\/td><td>5 days<\/td><td>3 days<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Gravity Status Level of Service Standard Silver Gold General Blocking Error Intake 6 hours 4 hours Immediate (**) Resolution (*) 24 hours 16 hours 8 hours Blocking Error for User Intake 12 hours 6 hours Immediate (**) Resolution (*) 4 days 3 days 2 days Request Assistance Intake 24 hours 12 hours Immediate (**) Resolution [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-2824","page","type-page","status-publish","hentry"],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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